Refund Policy

1. Overview - Understanding Your Transaction

When you buy or sell on RPG Market:

• RPG Market is a venue that connects buyers and sellers
• The sale contract is directly between buyer and seller
• RPG Market is not a party to the transaction
• Refund and return policies are determined by the seller
• RPG Market cannot force refunds or intervene in contractual disputes

2. Transactions Outside RPG Market

When people connect on RPG Market but complete the transaction elsewhere (Facebook, Messenger, direct PayPal, in person), we're happy to have helped make that connection—but our ability to help with issues is limited.

What this means:

• RPG Market doesn't control or oversee these transactions
• We can't intervene in disputes or force refunds
• The platforms and payment methods you use determine your protections
• We're still here as a community resource for advice

How to protect yourself:

• ✓ Use PayPal Goods & Services (not Friends & Family) for buyer protection
• ✓ Use credit cards with chargeback protection
• ✓ Check seller ratings and history before purchasing
• ✓ For in-person deals, meet in public places
• ✓ Keep all communication and transaction records

If something goes wrong:

Contact your payment provider first—they have the power to issue refunds. You can also reach out to us for community support and advice, but we can't force resolution for transactions that happened outside our platform.

3. On-Platform Transactions (RPG Market Website)

For transactions completed through the RPG Market platform:

What RPG Market Can Do:

• Facilitate communication between buyer and seller
• Provide dispute assistance and mediation
• Review evidence from both parties
• Make recommendations for resolution
• Suspend users who violate policies

What RPG Market CANNOT Do:

• Force a seller to issue a refund
• Guarantee you will receive a refund
• Process refunds ourselves
• Recover funds from sellers
• Take legal action on your behalf

Greater Support: When transactions occur entirely on our platform, we have more tools to assist (such as account restrictions), but we still cannot guarantee outcomes or force refunds.

4. Steps to Resolve Transaction Issues

Step 1: Contact the Seller Directly

Most issues can be resolved by communicating with the seller:

• Explain the problem clearly and professionally
• Provide photos if the item is damaged or not as described
• Request a resolution (refund, partial refund, replacement)
• Give the seller reasonable time to respond (24-48 hours)

Step 2: Use Payment Provider Protection

If you used a protected payment method:

• PayPal: Open a dispute within 180 days
• Credit Card: File a chargeback with your card issuer
• Other Services: Check their buyer protection policies

Step 3: Request RPG Market Assistance (On-Platform Transactions)

If the transaction occurred on our platform, you may:

• Contact our support team with transaction details
• Provide evidence (photos, messages, receipts)
• We will attempt to mediate and facilitate resolution
• We may take action against users who violate policies

Remember: Our assistance is limited to facilitation. We cannot force refunds or guarantee outcomes.

5. Seller Responsibilities

While RPG Market cannot enforce refunds, sellers are expected to:

• Accurately describe items in listings
• Disclose all defects, damage, or condition issues
• Ship items securely and as described
• Respond promptly to buyer communications
• Work in good faith to resolve disputes
• Follow their stated return/refund policies

Sellers who repeatedly refuse reasonable requests or engage in fraudulent behavior may be suspended from the platform.

6. Recommended Payment Methods for Protection

To maximize your protection in transactions, we strongly recommend:

PayPal Goods & Services

• Offers buyer protection for eligible purchases
• Dispute resolution process independent of RPG Market
• 180-day protection period
• Can force refunds in cases of non-delivery or items not as described

Credit Cards

• Chargeback rights through your card issuer
• Independent dispute resolution
• Additional consumer protections

AVOID: Do NOT use PayPal Friends & Family, Venmo, Cash App, or direct bank transfers for purchases. These methods offer NO buyer protection.

7. Protecting Yourself as a Buyer

Before making a purchase:

• Review seller ratings and feedback
• Read the full item description carefully
• Ask questions before committing to purchase
• Request additional photos if needed
• Understand the seller's stated return policy
• Use protected payment methods
• Keep all correspondence and receipts
• Document the condition of items upon arrival

8. Community Support vs. Guarantees

What We Provide (Community Members):

• Advice on resolving disputes
• Facilitation of communication
• Mediation suggestions
• Platform for reporting bad actors
• Removal of users who violate policies

What We Do NOT Provide:

• Buyer protection guarantees
• Refund processing
• Recovery of lost funds
• Legal representation
• Insurance against fraud or loss

Our Limits: Similar to eBay, Craigslist, and other marketplace platforms, RPG Market's role is limited to providing the venue. The responsibility for transaction completion and satisfaction lies with the buyer and seller.

9. Your Legal Rights

If you cannot resolve a dispute through direct communication, payment provider protection, or RPG Market assistance, you may have legal remedies available:

Legal Options:

• Small Claims Court: For smaller disputes, consider filing in small claims court
• Consumer Protection: Contact your state's consumer protection office
• Attorney General: File a complaint with your state's Attorney General
• Federal Trade Commission: Report fraud to the FTC at ftc.gov
• Local Law Enforcement: For cases involving fraud or theft

Important: RPG Market cannot provide legal advice. Consult with an attorney for guidance on your specific situation.

10. Fraudulent Transactions and Scams

If you believe you've been the victim of fraud or a scam:

Immediate Steps:

• Contact your payment provider immediately to dispute the charge
• Report the seller to RPG Market (we will investigate and may suspend their account)
• Save all evidence (messages, listings, receipts, photos)
• Report to Facebook if the transaction occurred on their platform
• File a report with your local police department
• Report to the FTC at reportfraud.ftc.gov

What RPG Market Will Do:

• Investigate reported fraud and policy violations
• Suspend or ban accounts engaging in fraudulent activity
• Provide available transaction information to law enforcement (with proper legal process)
• Warn the community about known scammers

What RPG Market CANNOT Do:

• Recover your money from the scammer
• Force a refund
• Conduct criminal investigations
• Guarantee you will be made whole

Prevention: The best protection against scams is using secure payment methods like PayPal Goods & Services and thoroughly vetting sellers before purchasing.

11. Contacting RPG Market for Assistance

If you need help with a transaction issue:

For On-Platform Transactions:

• Contact Support: Visit our Support page to submit a request
• Provide Details: Include transaction ID, listing information, seller username, and a description of the issue
• Include Evidence: Attach photos, screenshots of messages, and receipts
• Response Time: We typically respond within 24-48 hours

For Facebook Transactions:

• Community Support: Ask for advice in our Facebook communities
• Contact Support: We can provide guidance but cannot intervene in Facebook transactions
• Primary Action: Use your payment provider's dispute process

Alternative Contact Methods:

• General Inquiries: Visit our Contact page
• Urgent Issues: Post in our Facebook community for faster community assistance
• Message Seller: Always try contacting the seller directly first

12. Summary - Key Takeaways

Our goal is to build a trustworthy community where buyers and sellers can connect safely. While we cannot guarantee outcomes, we're committed to providing a platform that promotes transparency, accountability, and fair dealing.